As an example, when a user contacts support, they rarely know their computer name, forcing the support technician to spend several minutes helping the user discover and report the computer name for a remote connection. This feature allows the support professional to find and target a computer by searching for the username of the currently logged on user. It should be noted that Goverlan provides a unique feature named fastConnect that is especially useful to support technicians. Dameware supports AD DS searching through the standard OS dialog, which provides full functionality but is somewhat more complicated to use. Typing “department=sales,” for example, retrieves all users in the sales department.
Another example: when searching for objects in AD DS, the Goverlan solution provides a simplified UI that enables an administrator to directly search for attribute names.
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